Research.

What an assistant may do in your name, and how you find out what it did.

Discussion paper · 15 October 2026

When Software Acts for People

An assistant can say a renewal is done when it only checked the status. This paper proposes a record you hold, with the assistant's claim and the service's answer side by side.

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Shorter pieces.

All writing

The person an agent works for is its second customer. Four tests for when it should ask you first.

Towards a Consumer Agent Experience When an Agent Should Ask You